Returns & Exchanges
At Runnerz.pk, we are committed to your peak performance and offer a hassle-free 7-day return and exchange policy for all unworn sports gear. If your new equipment or apparel doesn't meet your expectations, we will ensure a smooth transition to the right fit.
Initiate Request
Contact our support team via WhatsApp or email within 7 days of delivery with your order number and photos of the item.
Quality Inspection
Ensure the product is in its original packaging with all tags attached; items showing signs of outdoor use or wear cannot be accepted.
Secure Packaging
Pack the items securely in the original shipping box to prevent damage during transit back to our distribution center.
Refund or Exchange
Once our warehouse team verifies the return, we will process your exchange shipment or issue a store credit/refund within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing